20 June 2022


PROSTO - Support to Services Accessibility in Ukraine

The project focuses on supporting hromadas in the establishment and modernization of Administrative Service Centers (ASCs) to improve citizens’ access to services on local level. The project is implemented between July 2021 and October 2023, and builds on SALARs experiences working with U-LEAD with Europe.

Decentralisation has been one of the top priorities in the extensive reform programme that the Government of Ukraine launched after the so-called Revolution of Dignity in 2014. Decentralisation and local government reform aims to develop Ukraine’s sub-national public administration structures and functions in line with the European Charter on Local Self–Government. The Swedish Government has supported these efforts since 2014 as part of its strategy for development cooperation.

The PROSTO project is based on SALAR’s experience in implementing the EU commissioned programme U-LEAD with Europe: Ukraine Local Empowerment, Accountability and Development Programme 2016-2021.

SALAR’s work in U-LEAD 2016-2021 (U-lead website)

The PROSTO project aims to improve the capacity of local authorities to deliver administrative services for the benefit of the residents in Ukraine. The project target group is all hromadas in the country, with a primary focus on hromadas that do not have ASCs and are legally obliged by Law 943 to establish one by end of 2022. It’s planned to support up to 300 hromadas till the end of the project October 2023.

The project’s main areas of activity are:

1. Help Desk for hromadas – expert support providing consultation to hromadas on how to establish or modernize ASCs, increase the quantity and quality of services provided.

2. Training programs – training activities for hromadas, ASC management, and staff for more effective provision of services.

3. Policy and advocacy – support in advancing legislation and public policies to improve the availability and quality of administrative services in hromadas.

4. Citizen engagement and information – strengthening the ability to inform about ASC services and to involve residents in the democratic processes in hromadas

5. Peer learning exchanges between hromadas

6. Support to Starostas.

Project activities after February 24, 2022

Due to the Russian invasion of Ukraine on 24th of February 2022 project activities have been adapted to the rapidly changing situation and new conditions under martial law. For example the project is piloting a program for psychological crisis support to ASC staff, offering temporary relocation for ASC staff to safer areas and providing consultations related to the impact of martial law and registration of internally displaced persons.

Information about project activities and results May 2022 (Visual report Pdf, 655 kB.)

In order to understand the preconditions for ASCs to provide administrative services to the residents in Ukraine under these circumstances the projected has conducted a monitoring. The monitoring included 140 hromadas in 24 of Ukraine’s oblasts and focuses primarily on the ASCs’ conditions to provide services in general and to IDPs in particular. It also includes monitoring of the humanitarian situation in hromadas.

Analysis of the situation for the Ukrainian Administrative service Centres (ASCs) in wartime March – April 2022 - PROSTO - Support for the availability of administrative services in Ukraine

The project is financed by the Swedish development Agency (Sida) between July 2021 – October 2023.

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SALAR International

SALAR International is a company, owned by the Swedish Association of Local Authorities and Regions. We focus on the development of well-functioning local and regional administrations.